Uplatz ResolveOps

Platform overview

Manage incidents, problems, changes, service requests, root-cause analysis and operational recovery with AI-assisted workflows.

Commercial proposition

Clients can subscribe to a Uplatz platform where available, configure it for their organisation, or commission Uplatz to build a custom platform with similar capabilities around their own workflows, data, integrations and compliance requirements.

Core capabilities

Incident managementLog, classify, assign and resolve incidents.

Problem managementIdentify recurring issues and root causes.

Change managementPlan, approve and track operational or technical changes.

Service request managementHandle internal requests and approvals.

AI triageClassify severity, category and likely cause.

Root cause analysisGenerate RCA summaries and recommendations.

SLA trackingMonitor response and resolution targets.

Knowledge suggestionsRecommend fixes, runbooks and related incidents.

Release/change linkageConnect changes to DevOpsFlow releases.

Security responseConnect SecureOps alerts to response workflows.

Post-incident reportsAuto-generate incident and problem reports.

Executive dashboardTrack reliability, backlog and service health.

Example use cases

Internal IT service desk

SaaS incident management

Change approval for production releases

Recurring problem analysis

Automated RCA reports

Security incident response workflow

Platform overview

Core capabilities

Example use cases

Works well with

Uplatz AIForge

Uplatz WatchTower

Uplatz GovernIQ